User Experience Team
2156
Berichten |
Gepost op 06/29/22 aan 14:31:31
Posting gemarkeerd voor moderators
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Canada
 DJControl Inpulse 300 DJControl Inpulse 500 DJ Console 4-Mx Serato- Djuced
- VirtualDJ
- Traktor
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Hello PoloGDR,
Welcome to the Hercules forum.
1) If the DJ Console Rmx had no accident during a firmware flashing update, the problem may simply be that the firmware was never updated on a USB 2 port, so that it is no longer detected on a USB 3 port.
If that is the case, then can you
a) have access to a PC/Mac which has only USB 2 ports (no USB 3) or to a computer with Windows 7 or Windows 8.0
b) get a USB hub which has a power adapter
c) install the USB hub on the PC/Mac which has only USB 2 ports, or to a PC with Windows 7 or Windows 8.0
d) Install Hercules drivers and update the DJ Console Rmx firmware on this PC with USB hub.
2) There is a french speaking area on this forum with a french-speaking moderation, so if you use a french speaking Windows/macOS environment, you may post your messages on this area to get messages fitting your OS language.
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PoloGDR
3
Berichten |
Gepost op 06/29/22 aan 14:41:31
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France
 DJ Console Rmx
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Thank you for your quick reply.
I don't think my problem is with the USB port since I'm already using a USB 2.0 port and in my device manager I have "unknown USB device (configuration descriptor request failed)".
For information, I have windows 10.
Thank you again, waiting for your response
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User Experience Team
2156
Berichten |
Gepost op 06/29/22 aan 16:14:48
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Canada
- DJControl Inpulse 300
- DJControl Inpulse 500
- DJ Console 4-Mx
- Serato
- Djuced
- VirtualDJ
- Traktor
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Hello,
a) If there is any USB 3 port on the PC, Windows 10 uses a (badly developped IMO) USB layer from Windows 8.1, with which many old USB 1.1 devices (including but not limited to DJ Console Rmx) are not fully enumerated.
b) If there is no USB 3 port in the PC, then Windows 10 loads Intel USB layer (older and much more stable) and a DJ Console Rmx should be enumerated if its eeprom is not bricked.
Please let me know if there is any USB 3 port on this PC (if the PC is made with a decent quality, USB 3 ports have a blue plastic part).
Ther point is simply to know whether
- you have tested your DJ Console Rmx on a PC which is not polluted by Microsoft Windows 8.1 USB 3 disaster layer, so either a Windows 8.0 or Windows 7 PC, or a PC with not any USB 3 port
- or you did not test the DJ Console Rmx on an old PC.
Disassembling the eeprom, then using an eeprom burner to reprogram the DJ Console Rmx firmware is possible, and it is needed if the DJ Console Rmx firmware is bricked (if the DJ Console Rmx cannot boot an any PC),
but if your DJ Console Rmx firmware is not bricked, if it never had an accident when updating the firmware, then it is simpler to update the Rmx firmware on an old PC which has not microsoft Windows 8.1 USB layer (or a PC without USB 3 ports), as it may be done via the USB without disassembling anything, and once the Rmx firmware has been updated on the old PC, then the Rmx can work on any PC even with the horrible USB 3 layer released by Windows 8.1.
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PoloGDR
3
Berichten |
Gepost op 07/01/22 aan 15:24:06
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France
- DJ Console Rmx
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Hello,
I'm coming back to you after a few tries that didn't work.
So I tried on an old PC with windows 10 and which has no USB 3 port and I also tried on a windows 7 and the results are the same for all these tests, the device is unknown in the manager of device and tried to install the 2016_HDJS_3.exe driver without success.
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User Experience Team
2156
Berichten |
Gepost op 07/04/22 aan 15:35:18
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Canada
- DJControl Inpulse 300
- DJControl Inpulse 500
- DJ Console 4-Mx
- Serato
- Djuced
- VirtualDJ
- Traktor
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Hello PoloGDR,
I have just sent you the firmware file on the internal messaging system.
The files will be online for 7 days, so please download them without waiting.
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marthaelysiaa
1
Berichten |
Gepost op 07/08/22 aan 05:20:16
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UK
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Thanks
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DefCrash
2
Berichten |
Gepost op 11/14/22 aan 02:55:38
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USA
- DJ Console Rmx
- VirtualDJ
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Hello and thanks for all the helpful information. I'm going to try the eeprom method as I am having the same problem. I bought the eeprom and would like to be able to get the link to download the correct files needed to burn it.
Thanks!
Dan
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User Experience Team
2156
Berichten |
Gepost op 11/14/22 aan 11:26:27
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Canada
- DJControl Inpulse 300
- DJControl Inpulse 500
- DJ Console 4-Mx
- Serato
- Djuced
- VirtualDJ
- Traktor
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Hello Defcrash,
What you need is not an eeprom (there is already 1 you may program inside the DJ controller) but an eeprom programmer (what we call an eeprom burner, as for example
https://www.amazon.com/SMAKN-Programmer-CH341A-Burner-EEPROM/dp/B013Q5
P3ES/ref=sr_1_13
or an access to someone who has a programmer.
Please confirm
1) you have an access to an eeprom programmer,
2) your DJ controller is DJ Console Rmx version 1 (not DJConsole RMX2)
and I send you the bin files.
Remarks: it would be more convenient if you could complete your profile as described in
https://www.herculesdjmixroom.com/en-us/forum/en-hardware/028386/
jmixroom.com/en-us/account/messages/
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DefCrash
2
Berichten |
Gepost op 11/14/22 aan 19:20:44
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USA
- DJ Console Rmx
- VirtualDJ
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Hi, I'm sorry. I meant to say I bought the linked eeprom burner thru Amazon to use with the RMX eeprom. Yes, I have the Hercules RMX, not the RMX2. I just need the files to "burn" to the eeprom.
Thank you for your help.
Dan
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User Experience Team
2156
Berichten |
Gepost op 11/14/22 aan 20:06:19
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Canada
- DJControl Inpulse 300
- DJControl Inpulse 500
- DJ Console 4-Mx
- Serato
- Djuced
- VirtualDJ
- Traktor
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Hello DefCrash,
Thanks for your answer, please go on
https://www.herculesdjmixroom.com/en-us/account/messages/
to download the 2 files I have sent you.
They remain online during 7 days.
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