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hercules dj instinct - outputs not working

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the outputs of the controller isnt working.

in djuced the output device selected is dj control instinct asio (asio)
the channels 1 & 2 and 3 & 4 dont play anything.

infos: 
windows 10 64 bits
package: 1.hds.2020
firmware: 1.0.0.21
driver: 7.0.3.0
midi map: custom
dj api: 2.1.2.0
cpl: 2.2.3.0

the outputs was working well, suddenly they stopped.
i checked the master and the headphone, in the computer directly, they are working well too...

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Hello,

Please precise
- if the sound still plays (playback time changing) with DJControl Instinct ASIO, but with no sound output or whether the playback does not work at all (playback time not changing)
- the version of Djuced (it is Djuced 5.0.9 or an older Djuced)
- did you change the USB port o n which you connect DJControl Instinct change anything or not?

Please check
- DJControl Instinct control panel: make sure the 2 output volume faders are not down, and 2 mute buttons not enabled.

- Windows volume (Windows speaker icon > Speakers (DJControl Instinct).

If no sound is played, can you  uninstall/re-install the Hercules DJ drivers?