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no sound from headset jack

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so i purchased the hercules universal dj controller for my son to use with is ipad pro. but unfortunately it will connect with is updated ipad pro. and i connects just fine to my droid tab. but the real issue i have is that no sound at all comes out of headphones. even sound out to speakers. it should be pretty standard but nothing seems to come out of both audio ports.

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Hello Djhectic,

Welcome on the forum.

Please precise if if you have

A) paired the iPad Pro and Universal DJ:
1) connect Universal DJ to a USB cable going to a power supply
2) set Universal DJ on tablet mode,
3) pair Universal DJ to the iPad Pro in Bluetooth LE

B) Connected the iPad Pro to Universal DJ Aux input
1) connect the included 1/8" stereo jack to dual RCA cable between iPad Pro headphones output and Universal DJ "Aux In" (on rear)
2) set Djuced App > Config > in Split mode
3) connect the speakers to Universal DJ "Mix Out" output (on rear)
4) connect the headphones to Universal DJ headphones out (on front)

As you can see in the enclosed video at 2'25"


 

PS: if you go in "My Space" > "My Profile"
https://www.herculesdjmixroom.com/en-us/account/informations/
and,
- in "HERCULES EQUIPMENT IN USE", you check "Universal DJ"
- in "SOFTWARE IN USE", you check DJUCED,
- in "DESCRIBE YOUR EQUIPMENT", you write iPad Pro and your version of iOS
then:
- the forum would display below your name the Universal DJ and Djuced, making it easier to identify your controller & software
- your profile ( https://www.herculesdjmixroom.com/en-us/members/142727/ ) would display your iPad and iOS version,
so that forum users would see immediately your configuration.