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djc jogvision / "hardware disconnected" messsage

Archives of Hercules DJMixRoom

Last Post by Hercules Official 3 years ago

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10/02/2021 2:33 pm

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hi everyone, i just installed serato dj intro.

when connecting the hercules jogvision via usb it lights up.

so far good.

once i open the program i get an alert saying "hardware disconnected" and it doesnt allow me to continue.

i attach an image.

i hope i have expressed myself well.

thanks to all the forum alert hardware disconnectedmembers in advance.

pc data:

asus

windows 10

64 bit

4 ram

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10/02/2021 5:38 pm

Hercules Official

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Hello,

First off, Serato DJ Intro has been replaced by Serato DJ Lite, so you should start by installing the latest version:

https://serato.com/dj/lite/downloads

Also, did you install the latest drivers for the Jogvision (2020.HDJS.1), available from the support site ?

https://support.hercules.com/en/product/djcontroljogvision-en/

Once done, verify that the Jogvision was installed correctly, as described in this document:

TS.HERCULES.COM "https://ts.hercules.com/faqs/eng/her_eng_00474.pdf"

I think all of this should help you solve your problem.

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10/02/2021 7:38 pm

Hercules Official

Moderator

5499 Posts
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Hello,

Welcome to the forum.

When you meet a technical problem, you should complete the computer technical profile in My Space > My Profile

- in "Hercules Equipment In Use", select DJControl Jogvision

- in "Software In Use", check the name(s) of your DJ software, Serato

- in "Describe your equipment", describe your computer

brand and model
CPU
RAM
Type of USB port
Environment (Eg. Window 10 64-bit)
version of DJ software (Eg. Serato DJ Lite 1.4.3)
version of DJ driver (Eg. 2020_HDJS_1)

as 95% of computer DJ technical problem are related to the computer and computer settings.

1) I suggest, if you have updated your Windows 10 settings, to replace Serato DJ Intro by its todays software, Serato DJ Lite.

2) If you want to keep the old Serato DJ Intro, I suggest you
- close Serato DJ Intro
- open Hercules DJ Control panel, go to the audio tab,
- and set a 44.1 kHz instead of the 96 kHz resolution.

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