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hercules universal dj controller sound issues

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hi all

 i have a couple of issues with the universal controller. one when i use it in laptop mode. latest version of djuced installed from the site. updated controller device drivers.
1/ i have it conected to the laptop with an usb cable, powered speakers. headphones in the front jack. i have deck a playing. then i want to hear deck b in the headphones but it comes out of the speakers. i have the headphone button pressed.
2/ again in laptop mode. the samples only play in the headphones and not in the speakers.
3/ not sure if this is the right place to ask but. in djuced 5.0 im using the songs on the laptop. mostly from downloaded bought songs or cds ripped in to itunes. but a lot of then dont load. it says 0:00; time. but they play throught itunes.

i have some issues with tablet mode to. but if i cant get the laptop mode to work as i think it should it will be going back to amazon.

any help would be greatly apreciated

regards 
philo.

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Hello,

1 & 2) Can you confirm you have set the audio like that:
- Audio Device: DJHERCULESMIX Universal DJ ASIO (ASIO)
- Output
 Master: Output 1&2
 Headphones: Output 3&4

Windows drivers are on  https://support.hercules.com/en/product/universaldj-en/

3) It is difficult to your question about iTunes without knowing the format of your iTunes files.
If they are very very very old files bought from iTunes, from the time of DRM protected files, they cannot be played in any DJ software, but you can remove the DRM protection with the process described on
https://discussions.apple.com/thread/7387027