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Hercules RMX Firmware

jougles


1 Messaggi
Inserito il 08/14/14 a 11:14:17
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hallo,
ich wollte gestern nachdem ich virtual dj 8 gekauft und installiert hatte die rmx in betrieb nehmen. die console wurde von vdj 8 nicht erkannt, daher hatte ich den gedanken vielleicht mal die neusten treiber zu installieren. nachdem ich das getan hatte wurde die console erkannt, eine steuerung war jedoch nicht möglich. daraufhin wollte sich automatisch die neuste firmware installieren. den schritten bin ich gefolgt, bis es nach dem schritt "aus und wieder einstecken zum bestätigen" nicht mehr weiterging. daraufhin habe ich es mit dem manuellen firmwareupdate wie in der anleitung von hercules beschrieben probiert. nun wird die rmx jedoch garnicht mehr erkannt und blinkt nur noch ununterbrochen wenn sie am netz ist.

gibt es eine möglichkeit die rmx zu resetten oder andere erfahrungen zu diesem szenario?

danke schonmal vorab für eure mühen

Maxdjack


2307 Messaggi
Inserito il 08/21/14 a 15:35:22
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Hello,

Please precise
- your operating system (for example Windows 7 64-bit SP1)
- your computer configuration (computer brand and model, type of computer, CPU and RAM).
- if your "Rmx" is DJ Console Rmx or DJConsole Rmx2.



More on Hercules DJ Mix Room:
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AxelPose


16 Messaggi
Inserito il 09/11/14 a 17:20:12
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Germany
  • DJ Console Rmx
  • Traktor
Ich hatte genau das gleiche Problem.
Windows 7 64bit, neue Treiber für die RMX console installiert, console verlangt firmware update.
Irgendwann sagt der Automatic Updater, bitte Console ausstecken
Nach erneutem Anstecken wird Console NICHT mehr erkannt, nur noch als "Unbekanntes Gerät" mit Vendor ID 0451 und Product ID 3200 (was einem Texas Instrument Chip entspricht, der wahrscheinlich hier verbaut ist)
Ab hier hat man nur noch einen SEHR TEUREN Dekoartikel ohne Funktion :(

GiaKo


1 Messaggi
Inserito il 12/21/14 a 21:32:20
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Germany
Hello,

i have a DJ Console RMX and since yesterday the same issue.
Durring the installation of the new driver i've been asked to update the firmware. I suppose i let the "mic on/off" button too early and therefore the instalation of the new firmware was not successfull. I've tried to reinstall the drivers and the other things proposed in this community.
Can you please answer a simple question?
Is there a way to update the firmware of the DJ console RMX even if it is not recognized from the PC/notebook as an USB devise?
I (and i think many others) will be very thankfull.

Thanks in advance
KG 

Maxdjack


2307 Messaggi
Inserito il 12/22/14 a 15:41:01
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Canada
  • DJControl Inpulse 200
  • DJControl Inpulse 300
  • DJControl Jogvision
  • DJConsole RMX2
  • Serato
  • Djuced
  • djay
  • VirtualDJ
  • Traktor
  • Cross
Hello,

1) First, I suggest using a USB hub with a power adapter, as your DJ Console Rmx may still be partly functionning, and you may not see it if the USB bus power is not sufficient on your computer.
If your DJ Console Rmx met an accident during the firmware update, the most likely explanation is that the computer did not provide enough power on the USB bus.
If your computer does not provide enough electric power on the USB bus, and if it has damaged the firmware update process, trying again without a USB hub which has a power adapter may ruin the Rmx.

2) Second, after connecting your DJ Console Rmx to the computer via a USB hub which has a power adapter, and in case you are in Windows, you can check in Windows > Control Panel > System > Device Manager if you see a DJ Console Bulk or something like that.

3) You should call the Hercules tech support à the number here.
I have read here 2 messages of people who said the technical support did not help them because their DJ Console was out of warranty: this does not happen generally, the tech support team is as supportive as possible.
But some people call the tech support team to shout and threaten: even the nicest person in the world cannot support someone who tries to scare him/her and ruin his/her day instead of being calm enough to answer precisely and to try to solve the technical problem, so if someone takes his/her frustration out on the technical support person instead of being considerate, if the gear is out of warranty, the answer is simply: it is out of warranty.


More on Hercules DJ Mix Room:
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https://twitter.com/HerculesDjMix
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AxelPose


16 Messaggi
Inserito il 01/19/15 a 14:23:32
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Germany
  • DJ Console Rmx
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I HAD THE SAME PROBLEM.

If anyone has the following problem:
Automatic Firmware Updater went wrong, since then RMX Console is only recognized as Unknown USB Device with Vendor Id 0451 and Product ID 3200, which is a Texas Instrument Chip, which is probably used inside.  Lights don't stop flashing.

Here is the solution, thanks to MaxDJack for his help.

A screwdriver and a EEPROM Programming Device is needed.  There is NO NEED to remove the sliders or knobs !!
You need to dismantle the console, by removing the 6 long screws on the upper side to the left and the right.
Then all the small black screws on the left and the right side.
Finally on the lower side some small black screws need to be removed and two silver ones
which are partly hidden by the feet of the console, which need to be removed, too.

Then remove the EEPROM, which is a HT24LC64.
To reflash it, you need the image file which you can get from MaxDJack or me.
Flash the binary data to the EEPROM and reinstall the EEPROM into its socket.

 If you do not know what I am talking about, you better ask someone who has knowledge on electrical engineering.

Penbeni


1 Messaggi
Inserito il 01/26/15 a 11:29:54
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France
Hello Axelpose,

I carefully read your message regarding what to do after a firmware update failure. I have a EEPROM programming device and would really like to have the binary data to be rewritten. Please could you send me the file so I will be able to try to repair my Rmx ? Also could you confirm me the EEPROM is in a socket and is not a smd ?

Thanks a lot, I am waiting for your reply.

Terry

In anycase, before you may ask for these information :
Windows 7 Ultimate 64 bit
I can't give you any information of the version on the RMX because it is not even recognised by windows and it's continuously blinking.
The RMX is connected on a 2.0 USB port.
When I connect the RMX, it starts to illuminate the mic ON/OFF button, then starts blinking and windows does not show any device added or connected neither on the desktop with a popup nor in the device manager window.

Thanks again.

Made In Breizh


1147 Messaggi
Inserito il 01/27/15 a 10:35:36
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France
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Bonjour Penbeni,

Je vous ai envoyé une invitation ici.
1) Merci de l'accepter et de m'envoyer un message précisant l'adresse email à laquelle vous souhaitez recevoir un firmware pour la DJ Console Rmx.
2) Vous pourriez aussi demander le firmware de la DJ Console Rmx au support technique Hercules.

djstimulants


5 Messaggi
Inserito il 05/18/15 a 08:52:39
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UK
  • DJ Console Rmx
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Sent yourself and jack a friends request, really need the eeprom data, thank you in advance!

Maxdjack


2307 Messaggi
Inserito il 05/18/15 a 17:23:26
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Canada
  • DJControl Inpulse 200
  • DJControl Inpulse 300
  • DJControl Jogvision
  • DJConsole RMX2
  • Serato
  • Djuced
  • djay
  • VirtualDJ
  • Traktor
  • Cross
Hello DJstimulants,

I have sent you in the private message system the link with the binary file RMX_TUSB_v32.BIN you can burn with a programmer in your eeprom to restore your DJ Console Rmx.


More on Hercules DJ Mix Room:
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e-was


1 Messaggi
Inserito il 01/31/19 a 17:33:17
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Germany
hi, a hercules rmx just found me. it's constantly blinking. on a windows machine, on a macbook with usb 3 ports, on a macbook with usb 2 ports, on a usb power adapter. already opened it. found the eeprom.

could you please send me the .bin file for flashing the the beast?

thx in advance!



roman