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problem run djuced 3.6

Nauta


9 Messages
Posté le 06/01/18 à 21:58:54
0
0
CITER
Italy
  • Universal DJ
  • Djuced®
hello all, after update the sofware from 2.0 to last (3.6) on windows 7 from my cdrom today , (djhercules universal dj exe) , i get new icon on desk top (djuced)but the program dont run ...dont start ....

before that i uninstall the old version and deleted the documents/djuced folder ...

any suggestion ?

User Experience Team


582 Messages
Posté le 06/02/18 à 15:13:20
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0
CITER
Canada
  • P32 DJ
  • DJControl Jogvision
  • DJConsole RMX2
  • DJControl Air+
  • DJ Console 4-Mx
  • Djuced®
  • VirtualDJ®
  • Serato®
  • Traktor®
Hello Nauta,

Welcome on the forum,

1) What is your version of Windows 7? 32-bit or 64-bit? Which Service Pack?
You can know it in running Windows control Panel > System

2) Please go in the folder C:\Users\YourName\Documents\DJUCED 40 and seek the last file crash_data.zip of the folder.
If you find any crash_data.zip file, then upload it on a file transfer service, for example https://wetransfer.com/
and post the address Wetransfer gives you, either here on on the forum Djuced.com so that we analyze the crash.


Nauta


9 Messages
Posté le 06/02/18 à 16:43:38
0
0
CITER
Italy
  • Universal DJ
  • Djuced®
hi i have  windows 7 service pack 1  home premium 64 bit , i dont have any crash log into djuded folder ....

quen i click the icon , the software does't run ..

:(

let me know

cheer

User Experience Team


582 Messages
Posté le 06/04/18 à 09:29:04
0
0
CITER
Canada
  • P32 DJ
  • DJControl Jogvision
  • DJConsole RMX2
  • DJControl Air+
  • DJ Console 4-Mx
  • Djuced®
  • VirtualDJ®
  • Serato®
  • Traktor®
Hello,


So if the software does not run and does not crashed, then probably something was not properly installed.


1) Make sure your user account of Windows 7 is administrator

2) Uninstall the current Djuced 40 pack
Click Start > Control Panel > Programs: Uninstall a program
In the list of programs, select Djuced 40
In the bar on top of the list of programs, click Uninstall

3) Delete the folder C:\Users\YourName\Documents\DJUCED 40
Download the file Djuced 40 3.6.9 again from Djuced website: it should be a 413 MB file.

4) Reboot the computer, make sur you use an administrator account

5) Disconnect from the computer from the internet.
Run Djuced 40 3.6.9 installer program.
If you have antivirus, make sure it does not block the installation of any file of Djuced 40 (if your antivirus is not defective, it always says when it blocks the installation of any file).


Nauta


9 Messages
Posté le 06/04/18 à 20:48:42
0
0
CITER
Italy
  • Universal DJ
  • Djuced®
hi thanks for the rapid answer..

i do all the step you say   but the problem persist..

got the djuced .exe  413 m

dunno

....

Nauta


9 Messages
Posté le 06/05/18 à 00:44:15
0
0
CITER
Italy
  • Universal DJ
  • Djuced®
my version is 3.6.10  not   the  9

User Experience Team


582 Messages
Posté le 06/05/18 à 10:53:03
0
0
CITER
Canada
  • P32 DJ
  • DJControl Jogvision
  • DJConsole RMX2
  • DJControl Air+
  • DJ Console 4-Mx
  • Djuced®
  • VirtualDJ®
  • Serato®
  • Traktor®
Hello Nauta,

1) Please confirm you get no installation error message, you use an administrator account on your computer, and you install Djuced 40 on your computer hard drive.
2) Please detal your computer configuration: CPU, RAM, graphic card, display resolution.

Nauta


9 Messages
Posté le 06/05/18 à 13:58:01
0
0
CITER
Italy
  • Universal DJ
  • Djuced®
step 1    i confirm


step 2  Asus notebook  k52r intel core i5 cpu 2.53Ghz, ram 4  GB , 64 bit,

monitor res 1366x768  ,   ati  mobility radeon hd 5470  ...


i try to install DJuced 18 , this program work ....

let me know thanks

User Experience Team


582 Messages
Posté le 06/06/18 à 14:57:33
0
0
CITER
Canada
  • P32 DJ
  • DJControl Jogvision
  • DJConsole RMX2
  • DJControl Air+
  • DJ Console 4-Mx
  • Djuced®
  • VirtualDJ®
  • Serato®
  • Traktor®
Hello Nauta,

1) Please accept my invitation on My Space > My Friends, so that I can send you other versions of Djuced you can try to see at which version it stops working.

2) Please check in Windows 7 task manager if you see no Djuced 40 application running.

Nauta


9 Messages
Posté le 06/08/18 à 16:24:59
0
0
CITER
Italy
  • Universal DJ
  • Djuced®
ok i wait your version :)

User Experience Team


582 Messages
Posté le 06/11/18 à 11:01:30
0
0
CITER
Canada
  • P32 DJ
  • DJControl Jogvision
  • DJConsole RMX2
  • DJControl Air+
  • DJ Console 4-Mx
  • Djuced®
  • VirtualDJ®
  • Serato®
  • Traktor®
Hello Nauta,

I have sent you the link to Djuced 40 version 3.1.4, please let me know if it woks for you.