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djcontrol instinct backlight issue

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Topic starter

hello all,

i recently purchased dj control instinct controller
i have installed the driver plus djuced 18 software as indicated
but i am having trouble get the backlight on the buttons working 
i have set midi to channel 1 on default as it supposed to be.
can someone help me with this ?
thanks in advance

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When connecting the controller to the USB port of the computer, do the LED pattern comes on, then stops after a few seconds?

If this is the case, then the LEDs should also work accordingly when using DJUCED. Note that the LEDs are not always on. but only when enabling the function associated with the button. 

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Topic starter

LED lights or pattern doesn't light up at all.
Not when I connect to the usb pport neither when using DJUCED
Controls work perfectly but LEDs doesn't work at all 

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Hello,

1) Please precise your version of Windows or macOS, and which Hercules DJ driver package you have installed (With Windows 8 or 10, you should install the last driver package 2018_HDJS_1).
You can check the driver package you have installed in Hercules DJ control panel, at the About tab.

2) If you have another PC, can you test if you duplicate this issue on the second PC?