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Hercules RMX, eeprom repair

achis


2 Messages
Posted on 12/28/19 at 21:30:09
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Greece
Hi all...

It's been a few years since my Hercules RMX was bricked during a firmware update..  The help I received from support back then was zero.. No solution or guidance was offered at all, to my dissapointment, they actually wrote : Buy a new one..

Now I understand I can fix my RMX using a simple eeprom to USB programmer.
Can someone guide me through this process? 

User Experience Team


1035 Messages
Posted on 01/02/20 at 14:54:18
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Canada
  • DJControl Inpulse 300
  • DJControl Jogvision
  • DJConsole RMX2
  • DJ Console 4-Mx
  • Djuced®
  • VirtualDJ®
  • Serato®
  • Traktor®
  • MixVibes Cross®
Hello,

1) How did you contact Hercules tech support,
- by messaging on https://support.hercules.com/en/contact-en/
- by phone (there is no local phone support in Greece, but you could contact the english phone number for example)?
I am surprised nobody provided guidance on burning the Rmx firmware on an external eeprom burner as
- I started giving this information on this forum for years (pre-2015 discussions have been archived, but I started earlier, my account was Maxdjack, and thsi process was also explained by Made In Breizh, who now belongs to of Hercules UX Team as I do),
- this eeprom process information comes from Hercules who gave me the firmware .bin file and the explanation, and what I post comes from both Hercules technical support team and from my own experience.

If you gave no technical information to Hercules technical support regarding the circumstances of the Rmx firmware issue, they could not help you, as Rmx non connection most frequent issues are not failure during firmware updates, but
- firmware never updated : then it is much easier to update the firmware via the USB than to use an eeprom burner,
- =RMX USB cable too long : its length was OK for USB 2.0, but since USB 3.0, the the length of this USB cable causes some USB timing issues which prevents the DJ COnsole Rmx from being enumerated by the USB host.

 2) Anyway, if I consider you know your Rmx firmware was bricked during a firmware update failure, what you have to do is to:
a) accept my invitation here, so that I can send you a private email with the Rmx firmware file and the process to disassemble the DJ Console Rmx,
b) get an eeprom bruner, as
https://www.amazon.com/s?k=CH341A+eeprom+burner
and learn to use a CH341A eeprom burning program
https://www.mdclab.it/lab-usb-programmer-ch341a.html
https://sourceforge.net/projects/ch341eepromtool/
https://www.kazmielecom.com/2018/07/27/ch341a-usb-mini-programmer-soft ware-free-download.html
or find an electronic repair who is ready to do it for you.
c) then you email me (via the forum private messaging or this discussion) that you need the Rmx firmware bin file and the Rmx process to open the Rmx,
d) then when you get them, you open the Rmx, you remove the eeprom from Rmx eeprom socket thanks to an eeprom clamp,
e) and you place the eeprom on your eeprom burner, and with the program for CH341A burners, write the bin file in the eeprom,
f) then recheck with the computer than the bin file is readable in reading this bin file on the eeprom burner
g) and once you are sure the eeprom has the .bin file and nothing else, it is time to
h) remove the eeprom from its burner,
i) place the eeprom again on Rmx socket, test if the DJ Console Rmx boots when connected on a computer on which you have installed DJ Console Rmx drivers (2019.HDJS.1),
j) and if the DJ Console Rmx boots, unplug the USB cable, and re-assemble the Rmx.

achis


2 Messages
Posted on 01/27/20 at 19:14:31
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Greece
Thank you for your reply... 
I did not get back to you as Hercules Official support started to help me... They said that they will be happy to assist me in providing me the file etc... And after that they simply vanished.. I've been sending messages on the ticket for 20 days and they are ignoring me. 

User Experience Team


1035 Messages
Posted on 01/28/20 at 09:50:43
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Canada
  • DJControl Inpulse 300
  • DJControl Jogvision
  • DJConsole RMX2
  • DJ Console 4-Mx
  • Djuced®
  • VirtualDJ®
  • Serato®
  • Traktor®
  • MixVibes Cross®
Hello,

I have sent you in a private email on https://www.herculesdjmixroom.com/en-us/account/messages/  ;the link with the firmware file and the guidelines to disassemble the Rmx. Please download it within 1 week as the link lasts 1 week only. 

Did you contact Hercules Tech Support with the email address you mention in your message (so that I check with Hercules Tech Support where/why you got no answer)?