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hercules rmx - usb device not recognized on windows 7

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ive tried everything to get my laptop to recognise the rmx, with no luck whatsoever.

tried a short usb cable, a powered usb hub, reinstalling windows and updating drivers, used another laptop. every one resulting in me getting the usb device not recognized error.

what more can i try before writing the rmx off as broken?

these are the two laptops i tried, both running windows 7:
http://www.toshiba.co.uk/discontinued-products/satellite-l50-b-1nm/
http://www.toshiba.co.uk/discontinued-products/satellite-c660-258/

this is the powered usb hub i tried:
https://www.amazon.co.uk/charging-aluminum-individual-detachable-extension-usb-hub-ac-adapter/dp/b07dpnyg8l/ref=sr_1_10?ie=utf8&qid=1550933843&sr=8-10&keywords=powered+usb+hub

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Hello,

Next step would be to open the Dj Console Rmx and access to the eeprom to reprogram it, on an eeprom burner.
Do you feel capable to do this type of operations or have you access to someone able of doing this type of electronic repair?