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[SOLVED] HERCULES RMX NOT DETECTED. HELP ME PLEASE

User Experience Team


1664 Messages
Posted on 03/11/18 at 12:09:18
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Canada
  • DJControl Inpulse 300
  • DJControl Inpulse 500
  • DJ Console 4-Mx
  • Djuced
  • VirtualDJ
  • Serato
  • Traktor
Hi,

You are welcome,
If the USB ports of your computer are normally powered, you should not need the powered USB hub, except if you have to re-update the firmware.

dj vortex 2017


19 Messages
Posted on 03/11/18 at 16:14:41
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UK
  • DJ Console Rmx
  • VirtualDJ
ok well i have ordered the eeprom burner. i will await for the firmware from you and is it a sp 25, or a sp 24 microchip in the hercules RMX?



User Experience Team


1664 Messages
Posted on 03/12/18 at 10:38:13
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0
QUOTE
Canada
  • DJControl Inpulse 300
  • DJControl Inpulse 500
  • DJ Console 4-Mx
  • Djuced
  • VirtualDJ
  • Serato
  • Traktor
Hello Vortex,

1) I have sent you a private message with the files to download. You must download the files within 1 week as WeTransfer removes the files after 1 week.

2) The eeprom reference is 24LC64.

dj vortex 2017


19 Messages
Posted on 04/05/18 at 20:41:31
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UK
  • DJ Console Rmx
  • VirtualDJ
ok this may sound strange... but today i received my eeprom burner, flashed my chip and bam hercules is detected in windows 10, but now i have another issue...

i open up my dj program, and no lights or nothing, not even the controller is doing anything in my dj program but its showing up...


any questions or possible answers to my problem now, i get one thing done and another decides to do crazy..

any help would be appreciated

thanks in advance



User Experience Team


1664 Messages
Posted on 04/06/18 at 09:15:02
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QUOTE
Canada
  • DJControl Inpulse 300
  • DJControl Inpulse 500
  • DJ Console 4-Mx
  • Djuced
  • VirtualDJ
  • Serato
  • Traktor
Hello vortex,

Just to make sure, please precise if your DJ software is not:
- VirtualDJ Home: it supports no DJ controller,
- VirtualDJ 5 DJC: it is not supported in Windows 10.

Please precise
1) your dj program - which software, which version,
2) if your computer sees DJ Console Rmx a sound card, and if you can play Windows sound on the built-in sound card,
3) if, in the audio setup of the dj program, the DJ Console Rmx is set as audio device, and whether you have selected the ASIO device or the WDM,
4) If, in Rmx control panel, you have selected the adequate mode, ASIO or WDM, before running the DJ software

5) if, in the control panel, in the advanced tab, the MIDI channel you have selected in channel 1.



dj vortex 2017


19 Messages
Posted on 04/06/18 at 16:09:25
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UK
  • DJ Console Rmx
  • VirtualDJ
hi there... thanks for getting back to me..... ive got it all 100% sorted...works perfect only the samples on my dj program i am unable to use with my hercules rmx... maybe thats a setting or something i dont know but the most important thing is that i'm happy

thank you



User Experience Team


1664 Messages
Posted on 04/10/18 at 17:40:16
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0
QUOTE
Canada
  • DJControl Inpulse 300
  • DJControl Inpulse 500
  • DJ Console 4-Mx
  • Djuced
  • VirtualDJ
  • Serato
  • Traktor
Hello dj vortex 2017,

Please precise your version of VirtualDJ.
In VirtualDJ 8 Pro with the Rmx, the sampler is controlled on the computer keyboard: F1 to F12 control the playback of the sample 1 to 12.

AlexKaneda


2 Messages
Posted on 09/22/18 at 10:31:16
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Spain
Hello,
I need your help with the Dj Console RMX.
Windows 10 still doesnt recognize the device. I followed all the steps, even updating firmware to 32 version from Windows 7, but when i plug again in Windows 10 It shows the same message. USB error device.
Can i do something more?
 

User Experience Team


1664 Messages
Posted on 09/24/18 at 09:12:11
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0
QUOTE
Canada
  • DJControl Inpulse 300
  • DJControl Inpulse 500
  • DJ Console 4-Mx
  • Djuced
  • VirtualDJ
  • Serato
  • Traktor
Hello Alex,

Is your DJ Console Rmx detected in Windows 7?

AlexKaneda


2 Messages
Posted on 09/29/18 at 20:28:40
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QUOTE
Spain
Yes, and my firmware was obsolete but i updated to v32 version. In other PC with Windows 7 works great, but in my pc with Windows 10 it still displaying the same message. I tried everything, USB HUB powered, shorter cable, and nothing works. 

If my firmware is the latest, what problem can be?? Im out of ideas