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[SOLVED] HERCULES RMX NOT DETECTED. HELP ME PLEASE

User Experience Team


1664 Messages
Posted on 02/14/18 at 14:41:44
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Canada
  • DJControl Inpulse 300
  • DJControl Inpulse 500
  • DJ Console 4-Mx
  • Djuced
  • VirtualDJ
  • Serato
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Hello,

If you connect a DJ Console Rmx containing an old firmware (before version 32) to a PC with Windows 10 and a USB 3 host, it is normal:
- the DJ Console RMX cannot boot, so its LEDs blinking has no result,
- DJ Console Rmx is not enumerated by the Windows 10 PC, so the device manager does not see it.
To update the firmware, the DJ Console Rmx needs
- a PC with Windows 7 or 8.0 PC to update the firmware, (or a PC with Windows 10 which has zero USB 3.0 port)
- a USB hub with a power supply, since if you try to update the firmware with a too limited USB power, you break the Rmx and it cannot be detected any longer.

So as you said you also have a PC with Windows 7, I re-ask you to:
- find a USB hub with a power adapter,
- connect the USB hub to the Windows 7 PC, and plug the power adapter to the USB hub
- connect the Rmx to this USB hub,
- and capture a screenshot of the Windows 7 device manager, to see how the Rmx is detected, to know whether it is still possible or not to update the firmware via the USB port.
 

dj vortex 2017


19 Messages
Posted on 03/09/18 at 18:00:05
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UK
  • DJ Console Rmx
  • VirtualDJ
hi.
ive just received my adapter for my usb hub to make it as a power hub.

i have another pc with windows 7 installed..

what do i need to do now to initiate the firmware flash procedure please.


i will await for your reply..

many thanks
darren



dj vortex 2017


19 Messages
Posted on 03/10/18 at 21:07:08
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QUOTE
UK
  • DJ Console Rmx
  • VirtualDJ
hello,

ive plugged in my hercules RMX on a windows 10 pc with zero usb3 ports... using my powered usb hub. did what you said to get the manual firmware updater , which i have but the controller is not listed in the dropdown bar.. i can give you a screen shot of what i have but i have to say all the information you will receive with be in dutch as the pc i'm using is running windows 10 dutch.

here are the links to the snap shot of what i have. i will await for your reply.. thanks

http://www8.zippyshare.com/v/3QPrT4LP/file.html
http://www8.zippyshare.com/v/d4E31OTR/file.html
http://www8.zippyshare.com/v/mozhL2er/file.html




User Experience Team


1664 Messages
Posted on 03/11/18 at 10:11:06
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Canada
  • DJControl Inpulse 300
  • DJControl Inpulse 500
  • DJ Console 4-Mx
  • Djuced
  • VirtualDJ
  • Serato
  • Traktor
Hello vortex 2017,

On your Windows 10 computer with zero USB 3.0 port
1) connect the USB hub, and power the hub with its power adapter
2) have your DJ Console driver 2018_HDJS_1 installed,
3) Press the RMX Mic button down before connecting the RMX to the the USB port of the USB hub, and keep the Mix button pressed down for 30 seconds after connection
4) then click on Start > Run and type the command
"C:\Program Files\DJHERCULESMIX\Audio\DJ Console Series\firmware\HDJSeriesUpdater.exe"-manual
with the " signs as they are in this line
5) in the firmware updater, check if DJ Console Rmx is detected,
6) If DJ Console Rmx is detected, flash the Firmware-audio line, and at the end of the firmware installation, the DJ Console Rmx firmware should be updated,
7) if DJ Console Rmx is not detected by the firmware updatern then the process is more complicated, as flashing the firmware requires removing the eeprom - so disassembling the Rmx -, flashing the eeprom in an external eeprom burner, and reassembling the Rmx.

dj vortex 2017


19 Messages
Posted on 03/11/18 at 11:05:26
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QUOTE
UK
  • DJ Console Rmx
  • VirtualDJ
hello,

i have done what you have mentioned and still nothing showing up in the firmware program in the dropdown menu...

to have the eeprom firmware burned on the hercules eeprom chip. how long does the process take?

can it be done myself?

if so, where can i get the eeprom burner device from?

also do you have the latest firmware for my hercules rmx so i am able to acheive this and have many more years of fun mixing  please.

i will await for your reply and thank you for your help :)



dj vortex 2017


19 Messages
Posted on 03/11/18 at 11:11:00
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QUOTE
UK
  • DJ Console Rmx
  • VirtualDJ
one more thing... is this eeprom burner ideal for the job in hand?

http://www39.zippyshare.com/v/qF7RoDFo/file.html




User Experience Team


1664 Messages
Posted on 03/11/18 at 11:27:17
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Canada
  • DJControl Inpulse 300
  • DJControl Inpulse 500
  • DJ Console 4-Mx
  • Djuced
  • VirtualDJ
  • Serato
  • Traktor
Hello vortex,

Burning the eeprom with an eeprom burner takes a few minutes, if you do everything well, what is longer is to
- disassemble the Rmx to remove the eeprom,
- get an eeprom burner (the one you mention is OK),
- and learn using eeprom burner programs.

You can do it yourself if you are organised and careful, many users have succeeded to do it by themselves, but in some cases it did not work and I do not know why - bad luck, bad process, non working eeprom bruner program, I do not know what failed. People used to electronic DIY find it easy, as programming an eeprom is very common in electronic repair.

I will have access to Rmx firmware file and a guide to open the Rmx tomorrow, so I will be able to email it to your attention tomorrow.

dj vortex 2017


19 Messages
Posted on 03/11/18 at 11:37:47
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QUOTE
UK
  • DJ Console Rmx
  • VirtualDJ
hi there,

thank you for getting back to me.... i will make the order for the eeprom burner right away..

can i ask if you know of any links to websites on the correct way of using the burner and of course i will be most greatfull for the eeprom firmware... 

once the eerpom firmware has been burned successfully then my controller will be detected as an hercules RMX and not as an unkown device?



User Experience Team


1664 Messages
Posted on 03/11/18 at 11:55:29
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QUOTE
Canada
  • DJControl Inpulse 300
  • DJControl Inpulse 500
  • DJ Console 4-Mx
  • Djuced
  • VirtualDJ
  • Serato
  • Traktor
Hello,

1) The correct ways to use the burner are generally mentionned on videos, which also provide links to download the burning program.
The image you have posted shows a burner based the CH341A chipset.
Here is a video showing how to assemble it
https://www.youtube.com/watch?v=ycE_ZgVUMfw
how to use this eeprom burner,
https://www.youtube.com/watch?v=L0ChYNwunUE
and where to download the program.
https://drive.google.com/file/d/0ByEQKtsOckWBUVBqajZOUGtLcnM/view
https://tosiek.pl/ch341-eeprom-and-spi-flash-programmer/
It is highly likely you get with the burner you buy a short manual with such links.

2) Once the eeprom firmware has been burnt with the last firmware, and replaced on its socket on the DJ Console Rmx controller, if the DJ Console Rmx controller is not defective (which I cannot know as it cannot be tested without being fully detected), then the Rmx will work normally on a Windows computer where you will have installed the 2018_HDJS_1 drivers (whether the computer USB host is USB 2 or USB 3).

dj vortex 2017


19 Messages
Posted on 03/11/18 at 12:00:18
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0
QUOTE
UK
  • DJ Console Rmx
  • VirtualDJ
hi sorry ,

one more thing i have forgot to ask throught this communication between me and you..

once the eeprom firmware has been successfully flashed will i still need to use the powered usb hub in order to use my hercules RMX? or can it be plugged in as normal?