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[CLOSED] Hercules DJ Console RMX Firmware Issue

User Experience Team


1035 Messages
Posted on 01/19/18 at 14:38:36
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Canada
  • DJControl Inpulse 300
  • DJControl Jogvision
  • DJConsole RMX2
  • DJ Console 4-Mx
  • Djuced®
  • VirtualDJ®
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Hello Agaguk8,

Great, thanks for letting us know.
Maxdjack from UX Team

DeltaGulf


6 Messages
Posted on 05/28/18 at 01:19:58
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Trinidad...
  • DJ Console MK2
  • VirtualDJ®
Please, can someone give me the flash file for the DJ Console MK2. 24LC64 chip?

Thanks.

User Experience Team


1035 Messages
Posted on 05/28/18 at 09:33:15
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0
QUOTE
Canada
  • DJControl Inpulse 300
  • DJControl Jogvision
  • DJConsole RMX2
  • DJ Console 4-Mx
  • Djuced®
  • VirtualDJ®
  • Serato®
  • Traktor®
  • MixVibes Cross®
Hello DeltaGulf,


I have sent you the file path in the private mail

Good luck,

Max from UX Team

DeltaGulf


6 Messages
Posted on 05/29/18 at 16:10:47
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Trinidad...
  • DJ Console MK2
  • VirtualDJ®
Thank you so very much.I will try to revive my MK2.

TuKerMaN


2 Messages
Posted on 03/11/19 at 05:06:00
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Argentina
Hi, I have the same problem with the RMX... could you please send me the image file? Thanks!! :)

User Experience Team


1035 Messages
Posted on 03/11/19 at 09:53:44
0
0
QUOTE
Canada
  • DJControl Inpulse 300
  • DJControl Jogvision
  • DJConsole RMX2
  • DJ Console 4-Mx
  • Djuced®
  • VirtualDJ®
  • Serato®
  • Traktor®
  • MixVibes Cross®
Hello TuKerMan,

I have sent you a private message with the link to download the file.
It is on Wetransfer so you have 1 week to download it.

BlackScorpion


4 Messages
Posted on 12/01/19 at 08:05:04
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0
QUOTE
USA
  • DJ Console Rmx
  • Djuced®
  • VirtualDJ®
hi can i get a copy of the file please i'm having the same issue with my DJ Console rmx

User Experience Team


1035 Messages
Posted on 12/02/19 at 11:15:05
0
0
QUOTE
Canada
  • DJControl Inpulse 300
  • DJControl Jogvision
  • DJConsole RMX2
  • DJ Console 4-Mx
  • Djuced®
  • VirtualDJ®
  • Serato®
  • Traktor®
  • MixVibes Cross®
Hello Blackscorpion,

From what I read on the other post you let here
https://www.herculesdjmixroom.com/en-us/forum/en-first-step-in-compute r-djing/018503/
- your DJ Console Rmx is perhaps not bricked, and you may reflash its firmware on another computer, possibly a PC,
- The non detection issue is maybe not related to the firmware, but possibly to USB bus power and USB timing.

1) The USB cable included in DJ Console Rmx is too long today's USB timing, so I suggest you replace it with a 1m (3ft) well shielded USB 2.0 cable like that
https://www.amazon.com/Hosa-USB-203AB-High-Speed-Cable/dp/B000VBBBCO/
https://www.amazon.com/LINDY-Meter-CROMO-Cable-41581/dp/B007PKPV9S/

2. MacOS updates have changed the USB bus power, so for Rmx, after each major macOS update, I must connect a USB hub powered with a power adapter between  the computer and the DJ Console Rmx (I must do it once on each USB port).

If you have already done what I suggest
1) (shorter USB 2.0 cable, but well shielded = fat)
2) USB hub with power adaptor,
3) Try on a PC, and if it works on the PC, run the firmware update on the PC wqith the USB hub connected
then last solution is to open the Rmx, remove the eeprom from its socket, flash the eeprom on an external eeprom programmer and reassemble it on the controller.
And for this, please accept my invitation on https://www.herculesdjmixroom.com/en-us/account/friends/  and send me a message (on the private messaging or on the forum) requesting the Rmx eeprom content and the Rmx opening process, but remember you need an eeprom programmer and you must be able to use it to burn the eeprom if you do it by yourself (if you ask an electronic repair store to repair the Rmx, do not mind, they have eeprom programmers and they know how to use them)

BlackScorpion


4 Messages
Posted on 12/11/19 at 02:54:49
0
0
QUOTE
USA
  • DJ Console Rmx
  • Djuced®
  • VirtualDJ®
Hello Blackscorpion,

From what I read on the other post you let here
https://www.herculesdjmixroom.com/en-us/forum/en-first-step-in-compute r-djing/018503/
- your DJ Console Rmx is perhaps not bricked, and you may reflash its firmware on another computer, possibly a PC,
- The non detection issue is maybe not related to the firmware, but possibly to USB bus power and USB timing.

1) The USB cable included in DJ Console Rmx is too long today's USB timing, so I suggest you replace it with a 1m (3ft) well shielded USB 2.0 cable like that
https://www.amazon.com/Hosa-USB-203AB-High-Speed-Cable/dp/B000VBBBCO/
https://www.amazon.com/LINDY-Meter-CROMO-Cable-41581/dp/B007PKPV9S/

2. MacOS updates have changed the USB bus power, so for Rmx, after each major macOS update, I must connect a USB hub powered with a power adapter between  the computer and the DJ Console Rmx (I must do it once on each USB port).

If you have already done what I suggest
1) (shorter USB 2.0 cable, but well shielded = fat)
2) USB hub with power adaptor,
3) Try on a PC, and if it works on the PC, run the firmware update on the PC wqith the USB hub connected
then last solution is to open the Rmx, remove the eeprom from its socket, flash the eeprom on an external eeprom programmer and reassemble it on the controller.
And for this, please accept my invitation on https://www.herculesdjmixroom.com/en-us/account/friends/  and send me a message (on the private messaging or on the forum) requesting the Rmx eeprom content and the Rmx opening process, but remember you need an eeprom programmer and you must be able to use it to burn the eeprom if you do it by yourself (if you ask an electronic repair store to repair the Rmx, do not mind, they have eeprom programmers and they know how to use them)
Thanks for the reply, i actually got it working on and old macbook with 2.0 usb ports, i am however unable to update it , and will be doing it with a PC in the near future, Once gain thanks for the help.

User Experience Team


1035 Messages
Posted on 12/11/19 at 11:55:58
0
0
QUOTE
Canada
  • DJControl Inpulse 300
  • DJControl Jogvision
  • DJConsole RMX2
  • DJ Console 4-Mx
  • Djuced®
  • VirtualDJ®
  • Serato®
  • Traktor®
  • MixVibes Cross®
Hello BlackScorpion,

Thanks for your message.
If you can boot your DJConsolke Rmx in an old Mac, can you connect the Rmx and run the Hercules control panel:
- In Applications > DJHerculesMix > DJSeries > RMX > ControlPanel
- go to the About tab and check the Rmx Firmware version ?

If the firmware version ends with 32, as hereafter, your firmware is the latest, and your problem does not come from a too old firmware but from another problem, and probably the USB cable is too long or the Mac needs a USB 3.0 hub powered by a power adapter between the Rmx and the USB port to operate properly on your newer Mac.

If the firmware version does not end with 32, the non detection problem on the other Mac may be due to the firmware, and you need to update the firmware:
- the easiest solution is to add a USB hub (powered by a power adapter) and try to update the firmware with the USB firmware file installed by Hercules DJ drivers, with the DJ COnsole Rmx connected via the USB hub to the old Mac,
- the more complicated way is to remove the eeprom and use an eeprom burner with a firmware file I can send you, but compared to updating the firmware via the USB, using an external eeprom programmer is more complicated: if you are not at ease with that process, it is simpler to ask to an electronic repair store to do it, with the firmware fin (in .bin) I can send you.