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[CLOSED] Hercules DJ Console RMX Firmware Issue

DJ CoKrantz


7 Messages
Posted on 11/11/13 at 05:31:35
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Philippin...
My Hercules DJ Console RMX keeps flashing...i tried 3 different drivers from 2009_HDJS_3, 2010_HDJS_2 and 2013_HDJS_2 but still flashing.. i can't use it...please help thanks

DJ Phatso


4094 Messages
Posted on 11/13/13 at 15:41:10
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Canada
  • DJControl Inpulse 200
  • DJControl Inpulse 300
  • DJControl Starlight
  • DJControl Instinct P8
  • P32 DJ
  • DJControl Jogvision
  • Universal DJ
  • DJConsole RMX2
  • DJControl Compact
  • DJControl Air+
  • DJControl Instinct
  • DJ Console 4-Mx
  • DJ 4Set
  • DJ Console Rmx
  • DJ Control AIR
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  • Deejay Trim 4&6
  • Djuced®
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Did you follow the Manual firmware update guideline procedure available from the support site? 

http://ts.hercules.com/eng/index.php?pg=view_files&gid=17&fid= 62&pid=215&cid=6

If possible, also try installing the console on another computer and try the procedure there.


The Phat one!

Hercules DJ Forum Team

DJ CoKrantz


7 Messages
Posted on 11/21/13 at 07:02:13
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Philippin...
Sorry fo the late reply..i already did the manual update the controller value is 0 and the sound value is 31...the automatic update has an error

DJ Phatso


4094 Messages
Posted on 11/21/13 at 14:09:18
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0
QUOTE
Canada
  • DJControl Inpulse 200
  • DJControl Inpulse 300
  • DJControl Starlight
  • DJControl Instinct P8
  • P32 DJ
  • DJControl Jogvision
  • Universal DJ
  • DJConsole RMX2
  • DJControl Compact
  • DJControl Air+
  • DJControl Instinct
  • DJ Console 4-Mx
  • DJ 4Set
  • DJ Console Rmx
  • DJ Control AIR
  • DJControl Glow
  • Deejay Trim 4&6
  • Djuced®
  • VirtualDJ®
  • Serato®
  • Traktor®
  • Ableton Live®
As mentionned, is it possible to try the console and procedure on another computer?

What error code do you receive when it fails ?


The Phat one!

Hercules DJ Forum Team

DJ CoKrantz


7 Messages
Posted on 11/21/13 at 15:44:32
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Philippin...
I already tried on 4 different computers 2 desktops and 2 laptops but still its sucks..i think i need a replacement parts for my rmx or else my rmx is junk and waste of money coz the tech. support doesnt help me..by the way the error is error updating controller part: 0x00040200 

DJ Phatso


4094 Messages
Posted on 11/21/13 at 20:43:21
Post flagged to moderators
0
0
QUOTE
Canada
  • DJControl Inpulse 200
  • DJControl Inpulse 300
  • DJControl Starlight
  • DJControl Instinct P8
  • P32 DJ
  • DJControl Jogvision
  • Universal DJ
  • DJConsole RMX2
  • DJControl Compact
  • DJControl Air+
  • DJControl Instinct
  • DJ Console 4-Mx
  • DJ 4Set
  • DJ Console Rmx
  • DJ Control AIR
  • DJControl Glow
  • Deejay Trim 4&6
  • Djuced®
  • VirtualDJ®
  • Serato®
  • Traktor®
  • Ableton Live®
Then, after that many trial on different computers, it is quite likely your console presents a hardware defect and would need to be replaced.


The Phat one!

Hercules DJ Forum Team

DJ CoKrantz


7 Messages
Posted on 11/22/13 at 07:17:04
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Philippin...
so how would it be replace?...how can i get the replacement and where here in the philippinesk?...and i think my rmx is not under warranty anymore

DJ CoKrantz


7 Messages
Posted on 12/29/13 at 11:18:40
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Philippin...
any reply dj phatso?

pocketdynamo


4 Messages
Posted on 05/06/14 at 15:40:06
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UK
Hi DJ CoKrantz - i've had the same issue. My unit is out of waranty, but I've not used it that much. I've had to try and update firmware but wasn't successful. Have tried on different pc and macbooks and using new powered USB hub. Have called support many times and they said there is nothing they can do. So I may as well throw my unit away. How can these companies get away with this? Updating drivers, updating firmware which then break.

Maxdjack


2307 Messages
Posted on 05/09/14 at 13:06:54
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0
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Canada
  • DJControl Inpulse 200
  • DJControl Inpulse 300
  • DJControl Jogvision
  • DJConsole RMX2
  • Djuced®
  • VirtualDJ®
  • Serato®
  • Traktor®
  • DJay Pro®
  • MixVibes Cross®
Hello Pocketdynamo,

1) I have answered you here with no answer from you for the moment.
2) Which support did you call? Is it the support listed here, (for UK: 08450800942)?



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AxelPose


16 Messages
Posted on 09/18/14 at 23:47:24
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0
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Germany
  • DJ Console Rmx
  • Traktor®
Unfortunatelly I have the same Issue with my RMX and the support does not care.
They told me that I do have a very expensive decoration obejct without any function now, which I do NOT find very funny.
There MUST be a way to flash the firmware again, after all, THEY are producing these things and the Texas Instrument chip as which my console is identified in the windows device manager must be flashable some way.