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hercules dj console rmx output 1-2 is quieter than output 3-4

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hi, i tried hooking up my dj console rmxs output 1-2 and output 3-4 to an external mixer and it turns out output 1-2 is way quieter than output 3-4. ive tried with the same song on both channels, even switching the cables. any chance a firmware update may solve this?

(using a mac but it seems to be a purely hardware issue.) 

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Hi,

It depends of
-  of what you play on output 1-2 and output 3-4: what is the software you use, what is the audio output routing (for example, if you play Virtual DJ master on ouput 1-2 and Virtual DJ preview on output 3-4, the master output is louder than the preview, because VirtualDJ master volume and a gain setting is activated on the master output, while you have no software gain on the preview)
- which output 1-2 and output 3-4 connectors you use, 1/4" jack or RCA : the RCA outputs play at a lower level (-10dBv) than the 1/4" jack outputs (+4dBu).

And you can adjust the output 1-2 and output 3-4 levels on the left of DJ Console Rmx control panel: